Refund Policy

Cancelling

You can cancel a paid plan at any time from Plan & usage → Manage billing. Your plan stays active until the end of the current billing period, and you won't be charged again.

Refunds

• If you're a consumer in the UK, you can cancel within 14 days of first subscribing and ask for a refund. If you've already used paid features during that time, we may deduct a proportionate amount for what you used.
• If you were charged in error, or the Service was unavailable for a significant part of your billing period because of a fault on our side, contact us and we'll put it right.
• Otherwise, payments for a billing period that has started aren't refundable, but you keep access until it ends.

How to ask

Send a request through our contact page with the email address on your account. Approved refunds go back to the original payment method, usually within 5–10 working days.